Terms & Conditions

The Victoria Hotel - Terms and Conditions

Use of your information and the General Data Protection Regulation

When making a booking at The Victoria Hotel, we require a limited amount of personal information in order to complete your reservation. This includes your name, address, post code and telephone number. This information will not be shared with any other parties, and it will not be used for marketing purposes.

Cancellations and Amendments

The Victoria Hotel reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, The Victoria Hotel will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Victoria Hotel is unable to provide compensation of any kind.

Credit and Debit Card Details

Valid card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferable.

Cancellation Policy

Our cancellation policy is that from the time of booking up until 2 days prior to the day of arrival to cancel without charge, within the 2 day period you would be charged the first night in full, on the day of arrival and during the booking the full reservation total would be chargeable. To cancel please email the hotel directly enquiries@thevictoriahotelbamburgh.co.uk or telephone we will then confirm the cancellation by email.

Advance purchase bookings are non-transferable and non-refundable.

Christmas & New Year bookings are non-transferable and non-refundable.

Deposits

An advance purchase rate, which is non-refundable and non-transferable, we are unable to offer a refund or change the date of your booking, as per the terms and conditions that you agree to upon booking, for any reason.

Should you pay a deposit for a booking on a rate that falls within our cancellation policy, please note that we will be unable to refund the deposit that you have paid.

Deposits that are non-refundable at the time of booking are that.

Christmas & New Year bookings are non-refundable.

Damages

All damages are to be paid for.

Check In and Check Out

Check in is from 3pm onwards. We are unable to offer an early check in.

Check out is by 11:00am on the day of departure, late check out may incur a fee. 

ALL IS TO THE MANAGEMENT’S DISCRETION AND THE MANAGEMENT’S DECISION IS FINAL