Terms & Conditions

The Victoria Hotel - Terms and Conditions

Use of your information and the General Data Protection Regulation

When making a booking at The Victoria Hotel, we require a limited amount of personal information in order to complete your reservation. This includes your name, address, post code and telephone number. This information will not be shared with any other parties, and it will not be used for marketing purposes.

Check In and Check Out

Check in is from 3pm onwards until 10pm. We are unable to offer an early check in or late check in. 

Check out is by 11:00am on the day of departure, we do not offer any late check outs, a late check out may incur a fee. 

Cancellations and Amendments

The Victoria Hotel reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, The Victoria Hotel will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Victoria Hotel is unable to provide compensation of any kind.

Cancellation Policy

Our cancellation policy is that from the time of booking up until 2 days prior to the day of arrival to cancel without charge, within the 2 day period prior to arrival you would be charged the first night in full, on the day of arrival and during the booking the full reservation total would be chargeable. To cancel please email the hotel directly enquiries@thevictoriahotelbamburgh.co.uk or telephone we will then confirm the cancellation by email.

Advance purchase bookings are non-transferable and non-refundable.

Christmas & New Year bookings are non-transferable and non-refundable.

Credit and Debit Card Details

Valid card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferable.

Extra Beds/Number of Guests Policy 

Extra beds/Z-Beds are at a cost of £20 per bed and is with prior consent/confirmation from the hotel. Extra charges may incur. 

Deposits

An advance purchase rate, which is non-refundable and non-transferable, we are unable to offer a refund or change the date of your booking, as per the terms and conditions that you agree to upon booking, for any reason.

Should you pay a deposit for a booking on a rate that falls within our cancellation policy, please note that we will be unable to refund the deposit that you have paid.

Deposits that are non-refundable at the time of booking are that.

Christmas & New Year bookings are non-refundable.

Damages

All damages or any costs incurred are to be paid for and will be taken from the card at the time of booking. 

Smoking/E-Cigarette Policy

The hotel is a non-smoking/e-cigarette premises - Charges can be added to Guest Bills for not adhering to the policy. 

Pet Policy 

We welcome pets to The Victoria Hotel. We ask that all owners to keep their pets off all furniture and bring their own bedding etc. There is a charge of £7.50 per pet per night. Any damage or costs incurred will be charged to the guest/owner. We do not allow pets in some rooms please confirm with the hotel that your room is pet friendly. We do not allow pets in our Castle View Rooms. 

Allergies

The hotel need to be made aware of any allergies guests have prior to arrival. 

Change of time to Opening Hours for Hotel, Bar & Brasserie

The management reserve the right to change the opening/closing or serving hours of the premises at any time. 

Own Food & Drink on the Premises 

We do not allow customers to bring their own food and drink onto the premises. Corkage is only available at the management's prior consent and charges per bottle will apply. We do not chill any drinks not bought from the premises or provide ice buckets or glasses. 

ALL IS TO THE MANAGEMENT’S DISCRETION AND THE MANAGEMENT’S DECISION IS FINAL