Cancellation policy: All bookings are to be paid in full at the time of reservation. If the package is canceled 72 hours or more prior to your visit, a credit voucher for 50% of the booking will be issued towards a future booking. If the package is cancelled within the 72 hours of visiting the spa, a refund will not be applicable.
For bookings made via an agent or with a voucher, the terms and conditions of the voucher and/or the agent will apply. For bookings made with a promotion/package/discount via Facebook or an email newsletter offer, all bookings are non-refundable and non-transferrtable and a refund will not be issued under any circumstances.
Guests are requested to arrive at least 30 minutes before their allocated treatment times, to allow time to fill in consultation forms and choose their treatment options.