Accommodation Terms and Conditions

Use of your information and the General Data Protection Regulation

When making a booking at The Manor House Hotel, we require a limited amount of personal information in order to complete your reservation. This includes your name, address, post code and telephone number.

This information will not be shared with any other parties, and it will not be used for marketing purposes.

Cancellations and Amendments

The Manor House Hotel reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, The Manor House Hotel will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Manor House Hotel is unable to provide compensation of any kind.

Credit and Debit Card Details

Valid credit card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferrable.

Cancellation Policy

For any room booked on an Advance Purchase Rate or Package, or for Christmas Residential and New Year's Eve packages, these rates cannot be cancelled or amended. Should you still wish to cancel the booking, you will lose any deposit or amount that you have already paid, regardless of the circumstances of your cancellation.

For any booking that is not advance purchase and has been guaranteed with a card where payment has not been taken, cancellations must be received at least 72 hours prior to the earliest check in time. For group bookings of 6 rooms or more we require notice of cancellation at least 72 hours prior to the earliest check in time. In case of failure to meet the terms of our cancellation policy we reserve the right to charge the full cost of the accommodation booked.

Commission

Please note that all bookings made through our website are non-commissionable.

Deposits

All deposits and monies paid in advance are non-refundable. Should you book an advance purchase rate, which is non-refundable and non-transferrable, we are unable to offer a refund or change the date of your booking, as per the terms and conditions that you agree to upon booking, for any reason.

Should you pay a deposit for a booking on a rate that falls within our cancellation policy, please note that we will be unable to refund the deposit that you have paid, however we will happily re-arrange the date of your booking with 72 hours’ notice as long as the booking is re-arranged with a confirmed arrival date within the next 6 months. Please note that once the date of your reservation has been changed, we will be unable to change the date again.

Forced Closure by Local or National Governments

Should the hotel be forced to close, or any part of the hotel be closed, by local or national governments, your booking will be re-arranged to a future date. A refund will not be offered under these circumstances.

Check In and Check Out

Check in is from 3pm onwards. We are unable to offer an early check in.Check out is by 11:00am on the day of departure.Late Check Out fee (1pm) is £30.00

Spa Facilities

Only bookings that include a treatment will be offered access to our spa facilities. If you wish to make use of the spa facilities during your stay, please book a spa break. Spa usage time is set out in the package that you book.

Please note that from time-to-time spa facilities may be unavailable due to unavoidable maintenance. We will resolve any issues as quickly as we can. Should any spa facilities be out of service during your stay, we regret that we will be unable to offer any refund or compensation.

Credit Towards Dinner

Any credit offered towards dinner is applicable to adults only, to a maximum of two adults per room.

Pre-Authorisation of Credit/Debit Card

Guests paying by credit or debit card may have a pre-authorisation processed in addition to the value of the room to cover security deposit and allow interfaces to be opened to charge services to the room. The value of £100 may be held by your credit card provider and not the hotel and should be released upon completed sale, if no sale is completed it will be released as per the terms and conditions provided by your card provider.

Guests who pay by cash will be required to provide a £100 credit/debit card authorisation, or a £100 cash security deposit which will be returned once the room has been checked.

Third Party Authorisation

Any guest whose booking has been made on their behalf by their Company or via a Group Travel Booking may have this Policy covered by the booker. This will only be the case if the Hotel has received a completed signed copy of our Third-Party Authorisation Form with copy of credit card details including signature on back of card prior to guest arriving. The completed form must also confirm what additional services the card provider is taking responsibility for including Security Deposit.