The Manor House Hotel retains the right to alter a booking should circumstances require it and in such instance will make every effort to contact and notify the customer.
Valid credit card details must be provided when making a booking, but the card will only be debited in the case of failure to meet our cancellation policy terms, non-payment on departure or damage to and removal of hotel property. Advance purchase bookings are non-refundable and non-transferrable.
Cancellations must be received at least 48 hours prior to the earliest check in time, for example, by 3.00pm on the day proceeding the day of arrival. For group bookings of 6 rooms or more we require notice of cancellation at least 72 hours prior to the earliest check in time. In case of failure to meet the terms of our cancellation policy we reserve the right to charge the full cost of the accommodation booked.
Check in is from 3pm onwards. We are unable to offer an early check in, however guests are welcome to arrive earlier in order to use the health club facilities.
Check out is by 11:00am on the day of departure.
Guests may use the spa during their stay, as long as they follow the Health Club code of conduct policy. Please note that Childrens Swimming Times are 7am till 10am & 5pm till 7pm only.
The Manor House Hotel reserves the right to cancel any booking should a system error occur. This includes but is not limited to issues arising from lack of availability, inaccurate pricing, or human error when loading rates and availability into our booking system. When such an issue occurs, The Manor House Hotel will notify the guest with as much notice as possible, and refund any monies paid to the original credit or debit card. In this instance The Manor House Hotel is unable to provide compensation of any kind.
IMPORTANT INFORMATION TO ALL GUESTS
PRE-AUTHORISATION OF CREDIT OR DEBIT CARD:
Guests paying by credit card will have a pre-authorisation processed in addition to the value of the room to cover security deposit and allow interfaces to be opened to charge services to the room.
The value of £100 will be held by your credit card provider and not the Hotel and will be released upon completed sale, if no sale is completed it will be released as per the terms and conditions provided by your card provider.
THIRD PARTY AUTHORISATION FORM:
Any guest whose booking has been made on their behalf by their Company or via a Group Travel Booking may have this Policy covered by the booker.
This will ONLY be the case if the Hotel has received a completed signed copy of our Third Party Authorisation Form with copy of credit card details including signature on back of card prior to guest arriving.
The completed form must also confirm what additional services the card provider is taking responsibility for including Security Deposit.
ANY GUEST WHO IS UNABLE TO COMPLY WITH THIS POLICY WILL RESULT IN THE HOTEL BEING UNABLE TO RELEASE THE BEDROOM TO THE GUEST EVEN IF IT HAS BEEN PRE-PAID